MG3620 - Error lights after changing ink

[Puckettl]

Dear Community,

My Office printer is not working right. When I ran out of ink I put a new cartridge in. It flashes orange multiple times on the alarm and color button. Im not sure how I can fix this. I have tried SEVERAL times to take the cartridge out and add it back in. I've also tried to turn it off, unplug it, etc. 

Any/all help is helpful. This is a Canon Pixma MG3620 multi-use printer. 

Thank you,

Landen Puckett 

[Patrick]

Hi Puckettl,

Please watch the error light.  The light will eventually pause.  After the pause, please count the number of blinks until the next pause.

How many times does the error light blink?
Is the power light blinking as well?

Also, please open the cover to your printer.

What is all of the text that appears on the label of the color ink cartridge?
What is all of the test that appears on the label of the black ink cartridge?

[Puckettl]

Hi! 
Thanks for your response. Color is 241XL, and Black is 240XL.

[Puckettl]

Additionally, there was 5 flashes. 

[ArthurJ]

Hi,

This error means the ink is not being detected correctly. I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer. 

If the alarm lights are still blinking, please try holding down the stop button on the printer for 5 seconds and then let go. 

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