10-03-2023 09:30 AM
I have a MG3600. My color ink is out and I've ordered a new one. My black ink is brand new. I am trying to print in black only and it won't work. I have it set to print in black and white and the page comes out in red ink. I have changed the setting to use the black ink only and I get a notification when I try to print saying they need to use the color ink, I have to click ok to use the color ink or cancel the printing. I have cleaned the printer head and done a nozzle check and the black ink comes out fine. For some reason it won't let me print in just black ink.
10-05-2023 12:56 PM
Hi,
What version of Windows or MacOS are you running?
We look forward to your reply.
10-17-2023 08:20 AM
Windows 10 Pro
10-17-2023 12:44 PM
Hi,
Could you attach a copy of your nozzle check to your reply.
We look forward to hearing back from you.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.