03-15-2021 08:41 AM
My MG3600 prints crooked lines. Have tried the method of holding the stop button until error button flashes 4 X, which starts the printing of an alignment page. However, the alignment page continues to get stuck 1/3 of the way through. I then have to unplug the printer so the page pushes through upon restart. My other print jobs do not get stuck, but of course continue to print with crooked lines. Can anyone help?
04-16-2021 03:47 PM
Hi rra_78,
This issue may be resolved by cleaning the encoder. To clean the encoder, please follow the steps on this page:
https://support.usa.canon.com/kb/index?page=content&id=ART164472
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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