03-15-2021 08:41 AM
My MG3600 prints crooked lines. Have tried the method of holding the stop button until error button flashes 4 X, which starts the printing of an alignment page. However, the alignment page continues to get stuck 1/3 of the way through. I then have to unplug the printer so the page pushes through upon restart. My other print jobs do not get stuck, but of course continue to print with crooked lines. Can anyone help?
04-16-2021 03:47 PM
Hi rra_78,
This issue may be resolved by cleaning the encoder. To clean the encoder, please follow the steps on this page:
https://support.usa.canon.com/kb/index?page=content&id=ART164472
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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