cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MG 6220 won't scan wireless

maryemonahan
Apprentice

MG6220 will print wirelessly but the scanner won't work.  I get the following error message:

 

Cannot scan for these reasons:

-Scanner is turned off.

-USB cable is disconnected

 

Please check and try again

Scanner driver will be closed.

 

Code:5,156,61

 

Windows 10.  Uninstalled & reinstalled MP Navigator Ex to no avail.  Opened preferences to change Product Name but only one is listed.  Will scan using windows utility but that is very limited & won't create PDF files.  How can I get it to work properly?

1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Avatar
Announcements