MG 6220 printer does not scan after Windows 10 upgrade

[RM1]

After upgrading to Windows 10 my MG6220 printer will not scan.  I have completely uninstalled and reinstalled the printer from the disc that came with the printer.  I have uninstalled MP Navigator EX 5 and then reinstalled it from the Canon website using the software version  which appears to be compatible with Windows 10.

[MarjM]

I have a MacBook Pro. After an upgrade, the scan function brings up error code 9923.  It is a wireless connection and the printer/copy features all function properly.

[Patrick]

Hi MarjM,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.