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MG 5650 not scanning to pc

Toomicek
Apprentice

Hello comunity,

 

I have new Canon Pixma MG 5650, but after new firmware it stops scanning to PC via USB. It copy everything so hardware is good, but when i want to scan something into my PC it shows.,please wait.,and than nothing it just return to menu where I choose documents-photo-auto 😞

 

Scanner dont even turn around :(((

 

Please help, cannot see any option to test scanner 😞

 

THX

 

Tom

10 REPLIES 10

Hi SunriseBoy,

 

In order to properly assist you, I will just need to know what operating system you are running and also what program you are scanning from?

 

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

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