02-19-2018 01:12 PM
Hello. I am having trouble, just changed the black 525 cassette and it says wrong print head inserted and to change the print head. It is the correct cassette, have tried 3 now but I get the same message for all of them. What do I do?
05-04-2018 01:46 PM
Hello.
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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