11-08-2017 12:22 PM
Just purchased a MF733Cdw Multifunction Printer. Printing works and scanning in color works. When I try to scan in black and white the result is black lines across a white background. Any suggestions?
11-08-2017 01:12 PM
11-08-2017 02:03 PM
Used regular 20# white paper with a list of addresses. Tried 2 different sheets. No watermark. Used the glass and feed. The color scans are perfect. I'm actually helping a elderly neighbor so I'll have to scan again to get a sample. they are horizontal lines. There is no pattern ... .
I call Canon and they said this was very unusual. They had me set up a grey scale scan on custom. This worked but the print was not acceptable...too light. So I tried setting up black and white on the custom but the same thing happened. They said it was defective. Said the printer uses different "whatevers" for each type of scan. So we returned it for her and got another printer. Guess what ... same problem! I plan on calling Canon again but thought I would post hoping I could find someone who had the same issue or had any suggestions.
Thanks!
11-08-2017 02:10 PM
11-08-2017 03:45 PM
Thanks for your help. If I do find a solution, I'll let you know.
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