MF269dw II - DOWNLOAD MODE...will not reset

[3824hamilton]

drivers will not load even after inputting serial number

Using MacOS Big Sur

[rs-eos]

A lot more information is needed.  What printer are you using? With what computer and operating system? How are you connecting? And any other details you can provide.

[Danny]

Thanks for joining the conversation, 3824hamilton!

So that the Community can help you better, we need to know exactly which Canon product you're using including its model number. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[3824hamilton]

mf269 dw II

drivers will not load even after inputting serial number

[3824hamilton]

macOS Big Sur. wireless connect.  have tried USB connection as well and still nothing