Loaded Paper will not feed. Error Code 1003. Canon PIXMA MX472

[Aris-DSKN]

Canon PIXMA MX472, Windows 10 64-bit, Error 1003 with paper loaded.

The printer was printing a job and stopped after about half of the pages were printed with the error 1003 "Paper has run out." There was still a stack of paper on the feed tray. I have tried different stack sizes, cleaning the feed rollers, used electronics canned air duster to dust interior components. I got two more pages to print by pushing the top of the stack in against the feed rollers but achieved no further success. This caused the printer to pull multiple pages at once. I have turned off the printer and left it unplugged for more than 30 minutes a few times without success. Is there a sensor or sensor contact that needs address, perhaps with cleaning? I can find no information on how to address this particular problem. Any help is appreciated.

[Patrick]

Hi Aris-DSKN,

It would appear that your PIXMA MX472 would require service.  If your PIXMA MX472 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MX472 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA MX472 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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