11-08-2022 09:29 AM
When installed, getting error message "The ink tank cannot be recognized". Staples said these ink cartridges where compatible with my printer and they are even listed as an accessory item under the printer. Any idea what to do from here?
11-08-2022 10:04 AM
Greetings,
I cannot comment on what Staples said or sold you. Canon does not recommend using any 3rd party inks or toners in its printers.
The inks and accessory page for your product does not mention 3rd party inks:
View All Accessories (canon.com)
I'd take them back and hope you can get a refund if they do not work. Canon does not recommend or support 3rd party inks regardless of what Staples told you.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
11-08-2022 10:25 AM
Ok great information to know. I will try having these sent back then. Really appreciate the heads up. Thank you
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.