12-22-2018 05:10 PM
Alright, so I have connected wirelessly with my MG3000 printer while with Xfinity internet, but recently made a change to Centurylink. Since the change, I have not been successful in connecting my wireless iPhones, iPads, or MacBook Pro to my printer. On my mac, I would follow the promptings to discover the wireless Canon printer available on my wireless network, successfully connect to, but when I go to print, it shows that the printer is offline, when in fact it is on. I have unplugged the router, printer and shut off my computer waited 30 minutes, and restarted the router, printer, and MacBook in that order, and as I continued the setup process, I end up with the same results. Please Help!
12-22-2018 05:24 PM
12-24-2018 03:04 PM
Hi Ptue,
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666)/
We look forward to hearing from you.
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