cancel
Showing results for 
Search instead for 
Did you mean: 

Issues with wireless MG3022

ptue
Apprentice

Alright, so I have connected wirelessly with my MG3000 printer while with Xfinity internet, but recently made a change to Centurylink. Since the change, I have not been successful in connecting my wireless iPhones, iPads, or MacBook Pro to my printer. On my mac, I would follow the promptings to discover the wireless Canon printer available on my wireless network, successfully connect to, but when I go to print, it shows that the printer is offline, when in fact it is on. I have unplugged the router, printer and shut off my computer waited 30 minutes, and restarted the router, printer, and MacBook in that order, and as I continued the setup process, I end up with the same results. Please Help! 

2 REPLIES 2

ptue
Apprentice

Image 12-22-18 at 3.17 PM.jpgImage 12-22-18 at 3.18 PM.jpg

ArthurJ
Product Expert
Product Expert

Hi Ptue,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666)/

 

We look forward to hearing from you.

Announcements