01-27-2025 10:27 AM
Hi, recently upgraded to a Surface Pro with Windows 11. My old Surface Pro was running Windows 10.
Since the upgrade, I cannot use the TS8320 for scanning. On the Canon website, there are no drivers for Windows 11 which can be installed. Any help or workarounds are appreciated. Thanks
01-27-2025 07:34 PM
Try the Windows 10 driver. In many cases, Win10 drivers, even Win 7 drivers, work in Win 11.
01-27-2025 08:29 PM
None of the drivers are installing. I checked if there is already another driver and there isn't. Never ran into an issue like that before.
01-27-2025 07:49 PM
Windows 11 drivers are available for the TS8320
Visit the support portal, select > Downloads > Software and Drivers > Windows > Windows 11
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
01-27-2025 08:28 PM
None of the drivers are installing. I checked if there is already another driver and there isn't. Never ran into an issue like that before
01-27-2025 08:42 PM - edited 01-27-2025 08:53 PM
Greetings,
Is your new Windows 11 Surface Pro based on a Snapdragon ARM processor?
If so, please see this KB article.
https://support.usa.canon.com/kb/s/article/FAQ100604
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
01-28-2025 10:21 AM
Thanks for the link. The printer is now detected, unfortunately none of the drivers are installing from Canon that I can install Scan Utility. Printing works now, scanning doesn't. Any tips to fix that? Thanks again for your help.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.