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Ink subscription active, but not active printers

bridgeeeeee
Apprentice

I disconnected my printer and thought I stopped the subscription for ink, but I received an email that my order is on its way (. When I log into my account, I’m seeing “no active printers,” so why is my subscription still active? 

can someone help me cancel my subscription, please? 

I appreciate any help! 

#inksubscription #ink #subscription 

1 REPLY 1

Mike
Moderator
Moderator

Hi, bridgeeeeee!

If you removed your printer's registration on your MyCanon Account before cancelling the Ink Subscription service, please contact one of our agents for assistance. They'll be glad to help! They can be reached at: 800-OK-Canon (800-652-2666), 8:00 AM - 8:00 PM ET M-F.

Thanks for reaching out!  

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