I purchased a TR4720 printer on October 16,2023, through Amazon.com and attempted to install it. It didn't work. The printer is perfectly functional and the issue is the "forever problem" of installing it on a Windows 10 computer - that is why I bought it: HP doesn't work with Windows 10 anymore. I tried to get support: seems like a "culture" thing for printer companies to not offer any customer support. Canon SELLS customer support, which is illegal and outrageous, but I bought it (called "CarePAK", and doesn't work either). I just complain as a last resort, given that big corporations are by definition dishonest and exploitative. Canon refused to send me the code (apparently, you need a code to prove you bought the printer AND the illegal customer support), and refuses to provide support for their product.
I still need a printer. If anyone has a trick to go around the "normal" windows sabotage, or to use the printer through cable (I tried, it ignores the cable), I'm all ears.
Things I already did:
1) Checked for customer support eligibility. There is none. In spite of the receipt of purchase I uploaded, all I could do is purchase the CarePAK, which doesn't provide customer support either;
2) Installed the Canon software: useless.
3) Created an account with Canon: useless.
Please don't give me a phone number to call: I have hyperacusis and the American Disabilities Act is very clear about the company's responsibility. Companies avoid emails because they document transactions to their disadvantage, but they are obliged to offer one to customers with hearing issues. They try to evade this responsiblity as well.
