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Ink Cartridges on 922 are not 'lighting up"!


Whew...this thing was working just fine and now the ink cartridges are not lighting up.


What did I do wrong???   It is not printing,   The cartridges ALWAYS show ink levels.   Where do I go for help???


Or...did this thing die?!



Product Expert
Product Expert

Hi xwingz3,


Please remove all of the ink tanks.  Once removed, please look inside of the printer where the ink tanks are inserted and make sure that each slot does not have anything blocking the connection that the ink tanks make with the printer.  Also, please look at each ink tank to verify that all of the cellophane has been removed.  Please reinsert the ink tanks.


If the error persists, your PIXMA MX922 would require service.  If your PIXMA MX922 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

If your PIXMA MX922 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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