04-23-2019 07:37 PM
Printer MX922 (bought at COSTCO in CA), Image Garden is 3.6.3, MAC OS is 10.14.4
When I scan a document, it seems to scan it, but I cannot find it on my MAC. Imagine Gardern use to show it there, but the 'scanner' is greyed out.
I get the error: "do not have permission" ??? All my IG perferences seem correct.
04-25-2019 02:42 PM
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays) or click HERE and in the chat box ask for a live chat agent.
We look forward to hearing from you.
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