ImageRunner Advance not recognizing paper

[JustMe]

Trying to print out some cards using the multi-purpose try, but the printer keeps saying to "Load Paper" even when we have the cards in the tray. What are we doing wrong? 

[Danny]

Hi, JustMe! Thanks for posting!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area!

We hope this helps!