IP8720 does not print the top of page

[Swartz8704]

This week the printer started cutting the top off the print area. I ran maintenance on the nozzle alignment and check the settings, but it did not help. The top of the page shows in print preview, but does not print on the document. 

[ArthurJ]

Hi,

What version of windows or MacOS is the printer installed on? 

We look forward to your reply. 

[Swartz8704]

Windows 10 

[Swartz8704]

update! I have an Identical printer I hooked up to the computer in question and it printed fine, so its something with the printer. I don't know what would cause this. I wanted to eliminate the computer software from the equation.

[ArthurJ · Accepted solution]

Hi,

Since its not the software and the same issue happens with a nozzle check, it look to be a hardware issue with the printer. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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