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IP3500

mamarose
Apprentice

My IP3500 worked fine for years until a few days ago.  It will only print graphics but will not priot any text.  What could be causing this?

3 REPLIES 3

Tiffany
Moderator
Moderator

Hi Mamarose!

 

So that the Community can help you better, we will need to know what Computer Operating System you're using. (Windows XP/Vista/7/8 or Mac 10.x) 

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

 

Thanks and have a great day!

I have Windows 7.

Ramona
Authority

Hi mamarose,

 

To try and resolve the issue, you will want to confirm that the inkjet nozzles are dispensing the ink correctly by printing a nozzle check pattern from the printer.  If the pattern does not print correctly, we recommend performing at least one cleaning and two deep cleanings on the printer to try and get the ink to print.  To print the nozzle check pattern and perform the cleanings, please follow the steps located here.  

 

If you still experience difficulty after performing the cleanings, please call or email us using one of the methods on the Contact Us page for further assistance.

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