Hi jshall6312,
To try and resolve the issue, you will want to confirm that the inkjet nozzles are dispensing the ink correctly by printing a nozzle check pattern from the printer. If the pattern does not print correctly, we recommend performing at least one cleaning and two deep cleanings on the printer to try and get the ink to print. To print the nozzle check pattern and perform the cleanings, please follow the steps located here.
If you still experience difficulty after performing the cleanings, please call or email us using one of the methods on the Contact Us page for further assistance.
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