02-16-2015 01:06 PM
I had a jam in the printer and reached inside where the paper comes out to clear it. I touched a bar of some sort in the back of the printer and now all the prints are coming out with a line down the front of the paper. I need to fix this so any help would be appreciated. Thanks
ps I have tried all the suggestions in the maintenance portion of the printer without success.
02-19-2015 06:18 AM
Hi echosue,
If you have already performed print head cleanings, as well as automatic and manual print head alignments on the printer and are still experiencing the same issue, the printer may require servicing; please call or email us using one of the methods on the Contact Us page for further assistance.
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