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I have an MX340 and I recently have not been able to copy

marvistamike
Apprentice

I have MAC OS 10.6.8.  The machines seems to do everything right but I get blank pages.  I can still print.  Is it possible I have a bad scanner?

1 REPLY 1

Ramona
Authority

Hi marvistamike,

 

I would like to have you print a nozzle check pattern from the printer to see if all of the inkjet nozzles are dispensing the ink correctly.  To do this, please follow these steps:

 

1.  Press the Menu button repeatedly until Maintenance appears.

 

2.  Use the left or right arrow buttons to select Nozzle check, then press the OK button. The nozzle check pattern will be printed.

 

3.  Examine the nozzle check pattern that printed and compare it to the image below:


 

Did the nozzle check pattern print correctly, including the black grid at the top above the colors?

 

Also, if you try to scan a document into your computer, does the image appear correctly on your screen?

 

We look forward to hearing from you!

 

If this is a time-sensitive matter, additional support options are available at Contact Us.

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