Hello.
If you are using the printer with the Google Cloud Print service, the issue may be related to a firewall or protection setting.
To use the Cloud services with the printer on the intranet, please open Port 5222 (both on the PCs and the router/firewall). Please review the documentation for your firewall programs or your router to see how you can open the TCP/UDP port used for Cloud communication.
If you continue to have difficulties, find more help at Contact Us.
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