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Canon G3160 appears Offline in MacOS 14 (Sonoma) Airprint

yuliandavid
Apprentice

Problem:
My canon g3160 disconnects every second from my Macbook pro M1.
- The printer is connected by WIFI.
- If I enter the IP of the printer, it shows me its interface, which means that it is online.
- But if I go to the printer menu in Macos, Offline appears. Other times it appears Online with the green indicator, but as soon as I send a print it changes to Offline and does not print, it searches for the printer.
- 90% of the time I have to disconnect the Macbook from the Wifi and reconnect to be able to print, other times I have to restart the Macbook or restart the printer.
- I have reset the printer and the problem continues.
- I have deleted and added the printer to my Mac again, and after 2 seconds it stops recognizing it.

Something illogical:
The scanner works and detects it but when I go to print it just appears Offline.

Since when:
- Everything was working normally until mid-October last year when Moterrey released an update, since then this annoying problem has occurred.

Medium:
I have written to Apple many times and after many tests until completely reinstalling the system, they told me that the problem was with Canon for not updating its drivers or firmware.

So I come here for a solution.

 

Screenshot 2024-06-06 at 5.54.40 PM.pngScreenshot 2024-06-06 at 6.40.58 AM.pngScreenshot 2024-06-06 at 6.38.58 AM.pngScreenshot 2024-06-06 at 6.25.54 PM.png

 

Screenshot 2024-06-06 at 6.30.55 PM.png

 

#g3160

2 REPLIES 2

Tiffany
Moderator
Moderator

Welcome to the forum!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. While the community is welcome to chime in, the Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.


If you live outside the United States, please click HERE and select your country to find support in your part of the world.

I understand you, but I must say that canon support is very bad. I just entered the Canon page for Latin America and there is no contact form, the only one I see is one that communicates with sales and asks you what you want to buy, nowhere do I see a form for support. Awful.

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