10-13-2014 03:23 PM
My PIXMA MP970 printer has stopped printing and copying. At first the printer would not even turn on, now it does. The paper does feed thru, but comes out blank. There is plenty of ink in all the cartridges. I'm at a loss as to what is wrong.
10-13-2014 05:40 PM
Hi Teachermoe!
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10-13-2014 07:39 PM
10-16-2014 01:39 AM
Hi teachermoe,
Since no ink is printing on the page, we recommend performing at least one cleaning and two deep cleanings on the printer to try and get the ink to print. To perform the cleanings, please follow the steps located at the link below:
Performing Print Head Cleanings
If the ink still does not appear on the page, the printer will require servicing. Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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