I cannot get my cannon pixma mg5320 to respond to my computer wirelessly.

[JessiGerttula]

hi,

I cannot get my cannon pixma mg5320 printer to respond to my computer.  I am trying to print wirelessly, i have checke the printer connection, i have intalled the drivers and then i have gone in and uninstalled and then reinstalled. I have shutdown and restarted the router, computer and printer everything seems to be connected but whenever i check the printer status it always says printer not responding.  PLEASE HELP!!!!!!!!!!

[Jason]

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[JessiGerttula]

I'm using Windows 8

[Michael]

Hello.

If you have any firewall programs running on the system, check to see if the printer will respond if you temporarily turn this software off.

If the error persists, find more help at Contact Us.

[JessiGerttula]

I temperarilly turned off the firewall, i run McAfee.  Once i did that the printer responded. SO NOW, how do i allow the printer to respond through the firewall without always needing to turn it off before printing?

[Michael]

Hello.

Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.  Advise the agents that you are able to print while the firewall is disabled.

This didn't answer your question or issue? Find more help at Contact Us.