06-07-2026 11:35 AM
My Pixma MP495 won't print, respond, or print wirelessly, even when connected. When I press start, it prints an old job.
I have Windows 11.
06-07-2026 12:22 PM
We need more info before we can help.
What is your printer connected to? Phone? Computer? And most important, what operating system? Windows? (what verson 10,11 etc?) or Apple OS? and what verson?
06-12-2026 09:30 PM
Edition Windows 11 Home
Version 25H2
06-13-2026 09:55 AM - edited 06-13-2026 09:57 AM
I apologize for not responding sooner. I think your Windows print spool/cue is full which could explain why your printer is printing old jobs, assuming when you hit start it is from a Windows App. Here are the directions to clear the spooler, the last step is a restart of your computer so make sure all any apps are closed before you you do the restart.
05/13/2026: New firmware updates are available.
EOS R5 Mark II - Version 1.3.0
EOS R6 Mark II - Version 1.7.0
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
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