02-08-2022 03:01 PM - edited 02-08-2022 03:02 PM
Too whom it may concern,
I recently got a pencil stuck in my paper area of my printer. I was able to get the pencil out although when I did one of the ribbons for the printer came undone. It turns out this ribbon connects to the power source. I tried to find information on how to take the top off the printer on youtube no results on this specific printer. I know there are clips that need to be pushed to take it off just not sure where they are. Can someone give me guidance on how open up the top? Thank you.
02-10-2022 03:43 PM
Hi stephvb32,
Because a part has become disconnected from inside your printer, your PIXMA MG2922 would require service. If your PIXMA MG2922 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:
https://mycanon.usa.canon.com
If your PIXMA MG2922 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
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