How to clear paper jam in MX922?

[jckny]

101 paper that came with the printer into the wrong tray. I fed it into the regular tray. Now I got the error message that said there's a paper jam inside. I've opened all the doors and trays that I could find but I didn't see the papers. I can't see the manual online for some reasons and Canon's help line is closed at this time. I couldn't finished setting up the CD driver because of the error message on the printer. I'm truely stuck. 

Does anyone know how to clear up paper jam in MX922? Thanks.

[Ramona]

Hi jckny,

Please click on the word "Troubleshooting" located at the link below to view video instruction on removing paper jams and obstructions from the printer. 

PIXMA MX922 Instructional Video - Removing Paper Jams and Obstructions

I hope this helps!

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[130s]

> PIXMA MX922 Instructional Video - Removing Paper Jams and Obstructions

The videos for troubleshooting are in its own tab, which the URL above itself doesn't take us to; I had to manually click the tab.

[jpers]

You are a genius!  I didn't have card stock so I cut the tab of a file folder and followed your directions.  When I turned the printer back on, out came the folder with a little piece of paper.  Mind you, I have been trying to clear this thing for 3 hours!

Thanks!!!

[fluffhoney]

https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/how-to-video-library/how-...

Try this link.  It took many tries, but I actually found the video (Video Libraries).  The link  in the first e-mail response did not work, only showed a sales video.

[csavchuk]

Holy moly...this worked like a charm! You are a genius! I never would have thought of that. Thank you SO MUCH for sharing this fabulous tip...I'll remember it for the future!

[thenoise279]

Do you put the cardstock in the front or rear?

[BeckyGiff]

I know this thread is old but this is the only thing that worked to clear the paper jam error message! My 7-year-old had put index cards into the main paper tray. I printed something and one came out, but apparently two remained inside the paper pathway. I could not see them at all no matter where I searched, I was beginning to think the paper jam message was a sensor error or something. I followed the advice of jbrooks and it worked!!

My technique was a bit different, because I couldn’t get the card stock to feed via the paper tray. So, I turned the printer around, removed the cover on the back, manually fed the card stock into the rear feed as much as I could, and pushed the power button to turn the printer off. During the shut-down process the card stock was picked up and run through, ejecting the two elusive index cards! When I turned the power back on it worked perfectly! So happy I don’t need to buy a new printer!!