How do I get my new MG3620 on line?

[tedwards33]

I've been trying to get my new MG3620 on line for almost five days. I'm really frustrated. I haven't been able to get the wireless connection up and running. Sometimes my little blue Wi-Fi light doesn't burn - sometimes it does. Does anyone have a simple straight forward easy solution? I need my printer NOW and I can't use it until I get a wireless connection! Help!!!!!

[Crista]

Hi tedwards33!

Thanks for posting in the Canon Forums!

To have a better understanding of your issue, please let everyone know what operating system (WIndows 7/8/10 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

[tedwards33]

Christa, I have a Windows 10 operating system on my Dell desk-top. Many thanks for your rapid response. Ted

[tedwards33]

Crista, Tech Support got me up and running! Thanks for your help!