Hi, The print preview screen that opens on your computer is designed to show you how the image will print. If the Print Preview is blank or if parts are mssing, that indicates that the data is not printable in its present form or program.
The printer is only capable of printing the data that is being sent over by the program on your computer. If the image is not present in the print preview, that data will not be sent to your printer.
You may have to open the image in another program. For example, government documents like IRS forms tend to print better if you are using an Adobe program to print them. You can ask the creator of the image to see what program they recommend printing from.
In order to figure out what may be causing the issue for you, we will need more information. Please provide answers to the following questions:
In what format is the image saved? (.pdf, .jpeg, .tiff, .html)
What program are you using to view the image? (Edge browser, Adobe Reader, Word)
What is your computer's operating system and version? (Windows 7, Windows 10)
Thanks for choosing Canon.
