02-13-2017 09:05 AM - last edited on 12-08-2022 08:36 AM by Danny
I have a Canon Pixma MX490 printer. I never use the color cartridge, and it has now gone dry. The machine suddenly won't print at all, giving me the message that I must replace the color cartridge. I have changed the printing preferences to “Greyscale”, but it still won’t print. The little orange light on the printer is on permanently. How do I get the machine to accept the “Greyscale” instruction, and only print with the black cartridge?
02-14-2017 06:26 AM
Hi PVE,
The PIXMA MX490 must have both ink cartridges installed and contain ink in order to use the printer.
To clear the error, please insert a new color ink cartridge into your PIXMA MX490.
Once inserted, you can the PIXMA MX490 to only print from the black ink cartridge. To do this, please follow these steps:
1. Open Control Panel.
2. Click on Devices and Printers.
3. Right click the PIXMA MX490 series Printer and left click on Printing Preferences.
4. Click on the Maintenance tab.
5. Click on the Ink Cartridge Settings button.
6. Select Black Only from the drop down box and click OK.
Your PIXMA MX490 will now be set to only print from the black ink cartridge.
10-25-2017 11:04 PM
Hi, I have recently changed the printer settings to print only from the black cartridge but I now get a warning every time I print that the quality may be affected because of this. I have tried to turn off printer notifications but it hasn't helped. I do a lot of printing and this pop up is driving me insane! I am on Windows 10 and the printer is a Pixma MX376. Any advice as to how to stop this notification whilst still being able to print only from black would be greatly appreciated!
TIA.
10-26-2017 11:58 AM
Hello.
When either the Black only or Color only modes are used, the warning that appears before printing cannot be removed or disabled.
This didn't answer your question or issue? Find more help at Contact Us.
01-06-2018 05:02 PM
I used the suggestions here and was able to find my way to a resolution even though my printer is a 472 and is configured a little differently. Thanks for the ideas.
08-30-2018 12:51 PM
03-23-2019 11:58 AM - edited 03-23-2019 11:59 AM
I had same problem, the printer gave instruction touch the button to the right of the screen of your printer (it looks a bit like a kite shape) for 5 seconds this overrides the printer knowing there are empty cartridges. I did this it worked
03-06-2020 09:14 AM
I have followed these for over a year and it worked fine. But now the printer is using both cartridges although my settings are for the black ink only. I've reset the printer, my computer but the color ink is running dry. What do I do now?
01-19-2022 04:29 PM
yes quite correct but you must have a colour cartridge in the machine or it will not work. by telling to print black only it will do until the colour cartridges runs out, as stated above when you switch on or wake up from sleep mode the printer injects a small amount into the jets even the colour one so when the colour cartridge runs out the printer stops working, the red button solution sounds good i can't wait to try it when my colour cartridge runs out.
12-08-2022 08:28 AM
What are the steps for the pixma mp 560? ( i don't have a "Cartridge Settings button) win 10
I've gone through 4-5 sets of colour ink, never used up a black cartridge... and I never print in color!
Please help!
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.