Greetings Debbie,
Can you please provide the model number of the Canon product you own? The OS (build and version) you are using it with and how/what it is connected to? "bypass the printable disc". Can you help us understand the issue better. Do you have a printable disc tray installed, or maybe you have specified this media type?
Any additional information, the steps you are performing, error messages, might also help. Thank you
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
