cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Horizontal lines on photos

goldbren
Apprentice

Brand new MX922. Printing from Word and Photo VIewer on Windows 8. Having very noticeable horizontal lines spaced about 1/2 inch apart. I printed a nozzle check pattern and it seems to be fine. Any suggestions? Thanks very much.

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi goldren,

 

The while lines ususally indicate that the type of paper you are printing on does not match the paper selected in the printer driver.

 

Please try using Easy-PhotoPrint EX to print your photo.

 

If this program is not installed, please follow these steps:

 

1. Visit Canon's website at: http://usa.canon.com/support

 

2. Type PIXMA MX922 in the "enter a model" box and click GO.

 

3. On the Support page for your unit, click the 'Software' link in the middle of the page.

 

4. Please click on the Select button next to Easy-PhotoPrint EX.

 

5. Click the Download button.

 

6. If a Save dialog box appears, click Save.

 

7. Once the download is complete, open your Downloads folder.

 

8. Double click [eppx-win-4_7_0-en.exe].

 

Files will extract, follow the prompts and the installation will complete.

 

Once installed, please use Easy-PhotoPrint EX to print your image.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available forRF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!