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Have a MX922 printer PDF's appear in grey only

LMH1
Apprentice

Have an MX 922 and in the past have had no problem downloading, converting or attaching PDFs.  I believe I may have changed a printer setting (?) and now any PDF I download or want view or attach just shows up as a grey screen.  I have returned all settings to default, but that has not helped.  Any suggestions (please!!).  Thanks!

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