Has anyone found a solution to the paper jam problem with the MX490?

[jrclemo]

I just bought this printer at Walmart because my Canon PIXMA MG5220 gave me an error message saying the Print Head had burned up and I should turn it off immediately and unplug it from the power source.  I believe this is the best printer I ever owned for the price I paid and to my surprise it Printed Duplex without intervention.  I am going to really miss that feature.  Maybe I can purchase a replacement print head.  I may just order another online.

[BillS]

Hi jrclemo,

You bring up a couple of different issues, and I will address them both.

Full instructions for clearing a paper jam on a PIXMA MX490 can be found HERE

If you would like to purchase a new printhead for your PIXMA MG5220, you can order one from our Parts Department at 1-866-481-2569  Monday through Friday from 9AM to 7PM ET.

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.