I just bought this printer at Walmart because my Canon PIXMA MG5220 gave me an error message saying the Print Head had burned up and I should turn it off immediately and unplug it from the power source. I believe this is the best printer I ever owned for the price I paid and to my surprise it Printed Duplex without intervention. I am going to really miss that feature. Maybe I can purchase a replacement print head. I may just order another online.
You bring up a couple of different issues, and I will address them both.
Full instructions for clearing a paper jam on a PIXMA MX490 can be found HERE
If you would like to purchase a new printhead for your PIXMA MG5220, you can order one from our Parts Department at 1-866-481-2569 Monday through Friday from 9AM to 7PM ET.
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