10-08-2013 05:07 PM
I have been trying to print some coupons as I've done for years and I have been getting the message "Support Code 1007" on the printer screen and saying the upper cassette is empty. Solution "Load paper". Well duh. But even if I add paper I do not want it to print from the upper tray as I am not printing photos. I am printing coupons so I'm assuming the printer thinks it's printing photos since the coupons have a small picture of the item on each one. Any way to make the lower tray the default for this? I called customer support and the rep wasn't very helpful and said he had the same trouble on his end and then proceeded to tell me "Do some research and see if you can find a solution. Sorry I couldn't help you. Have a nice day!" Some help he was. Anyone know a way around this? Never had a problem with my previous Canon printer which recently died so I bought this one and am beginning to hate it.
12-20-2016 12:05 PM
I am not trying to print photos either, the only way i have resolved this is to email the document to myself and print from my mac. The printer is then happy to print from the lower case. It doesn't even attempt to print from the upper case. Canon this needs to be resolved your end
01-03-2017 10:19 PM
01-26-2017 09:26 PM
I was trying to print address labels and I kept getting the same error message saying that there was no paper in the upper tray. While was able to resolve the trouble by installing the photo paper properly, I fail to understand why I have to do it at all. Why I couldn't just print out address labels on a regular piece of 8x10 paper from the lower tray is beyond me. I had to make out my own address labels from scratch and waste half my printer paper doing so...ridiculous!
06-13-2017 02:17 AM
11-08-2017 01:55 PM
11-22-2017 08:56 AM
11-30-2017 10:48 AM
Hello.
If the error persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
11-30-2017 11:10 AM
11-30-2017 11:20 AM
Hello!
Not being able to select the paper tray is due to a limitation of AirPrint. You'll need to use the Canon PRINT app to be able to utilize the full potential of your printer.
If you're outside of the US and need support, you'll need to reach out to Canon in your country/region by clicking HERE.
04-28-2019 05:08 PM
This is my first Canon printer, and my last. It’s an MX922, and all I can say is, if I had an automobile that was as troublesome, I would take advantage of the “lemon” law. I dislike this printer with a passion, and am replacing it, although it is brand new, with a real printer from hp. I’m very surprised to find that Canon sells such junk
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