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G7020 Utility fails during cleaning request

mjlynott
Apprentice

My G7020 is not printing in color. The ink is recently topped up. In v1.120.3 of the Canon IJ Printer Assistance Tool, when I request "Cleaning", it executes then runs a Nozzle Check which shows a result band for only black ink. When I request a "Deep Cleaning", the printer displays an Error 5200. I then unplug the printer, plug it in again, and repeat the two commands with the same result. 

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