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G7020 Not printing all colors

drcsue
Contributor

My G7020 (about 6 months old) has plenty of ink in all colors.  I have performed a deep cleaning and head alignment to no avail. Can anyone give me some advice on possible corrective approaches.  Owning this printer has not been up to my Canon experience with other printers and I am about ready to throw in the towel.

Thanks for any help.

 

Dennis

2 REPLIES 2

jrhoffman75
Legend
Legend

Register your product on the Canon support site and then request support. Before you contact Canon run a nozzle check. 

https://www.usa.canon.com/support/p/pixma-g7020

https://support.usa.canon.com/kb/index?page=content&id=ART175589

 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

I had to execute an ink purge.  I guess these things get air into the ink delivery lines.  It takes a lot of ink, but this solved the problem.

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