G650 won't scan - please wait momentarily

[Blackhood15]

printer connected via USB to PC running win 11

Printer works fine, but will not scan, states 'please wait momentarily' for a few seconds and then reverts to 'scan local (USB) display

[Stephen]

Hello, Blackhood15!

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation; however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We can only support Canon products manufactured for and used within the US market. The PIXMA G50 is a Canon Europe exclusive. 

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.