12-03-2019 10:07 PM
Our printer has started printing stripes of lighter text. From the nozzle check print below it looks like some of the vertical lines are split into two parallel lines along the horizontal stripe where the solid region is lighter. I've run the cleaning, deep cleaning, and print head alignment. Is there anything else I can try to fix it?
Christian
12-04-2019 03:24 PM
Hi samohtsirhc,
Please try cleaning the encoder:
https://support.usa.canon.com/kb/index?page=content&id=ART170551
If you continue to have difficulties, please contact our support group using the following link:
http://Canon.us/ContactLI
02-26-2020 08:47 PM
I had to call support and they said the problem was a warped print head. I purchased it but it did not come with directions for changing out the print head. Are they available online anywhere?
02-28-2020 03:28 PM
Hi samohtsirhc.
Canon U.S.A. does not have publicly-available directions for replacing the print head in the G4200.
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