Firmware update error

[syns13]

hi team im having issues with scanning to my laptop. when i open and select scan i get an error saying

Cannot Communicate with the scanner these these reasons:... and they talk about the internet... i have verified it is connected to my wifi.

i am running windows 7 x64. when i try to update my firmware i get the following error... "Can not connect to the server"

thanks

Syns

[SamanthaW]

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what printer you have and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and 8 PM ET, excluding holidays.

Thanks!

[syns13]

it is connected to both via USB and my wifi

i have a Canon MX492

[shadowsports]

Syns13,

I suggest you pick a "connection type" interface and stick with it.  One or the other. 

A wireless connection provides the greatest flexibility and will allow devices connected to your network to print.

The general downside of a USB connection is that the device the printer is connected to has to always be powered on in order for other devices to print to the printer connected to it. 

[syns13]

I understand but still can not print nor scan... I've reinstalled the drivers still nothing. It's on my network it has an IP address but still does not communicate..

[ArthurJ]

Hi syns13,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.