Failed to acquire information on the driver and software

[bulldoginspect]

I am trying to install the drivers to my Primxa 5620 printer on a windows 10 laptop.  I am logged in as administrator, but still get the message below.

What is the problem?

Thanks!

[diverhank]

Just strictly based on the message, it thinks you don't have internet...were you connected to the internet?

[bulldoginspect]

Hi,

Yes. I use my home WiFi network

[Chandran]

I dont use Internet on this computer so I used the CD that came with the printer but getting the same message. Pixma TS9020.

[JLINCE64]

Getting same error. This is pretty rediculous behavior for a print driver install. Somebody needs to figure out how to write better software. I download and it should install - internet or not. If it's a version issue then let the USER decide to continue forward with the install and update later. Jeeze.

[Crista]

Hi JLINCE64! 

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