Error message says pixma 3220 is offline, but then prints hours later

[jancoffelt]

Trying to print from my Acer laptop using Windows 10, I get an error message that says my printer is offline, but when I check, the printer is online.  In addition, the document prints several hours later.  My husband has a canon 3500 series, and I am experiencing the same problem if I try to print on his computer.  Maddening.

[Ramona]

Hi jancoffelt,

Restarting your network may resolve the issue you are experiencing.  Please follow the steps below to restart the network:

1.  Turn off the printer and your computers.

2.  Unplug your wireless router for at least 60 seconds, then plug it back in.

3.  Wait 2-3 minutes, then turn the computers and printer back on.

Please attempt to print again.  If you still experience difficulty, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to further assist you.