Error code 2,250,2 or 2,155,33 on scanner 9000f

[jeffutago]

Dear all Canon staff,

I brought my 2 years ago.

And I had not used it for around 1 year.

When I used it again, Scangear run out error code 2,250,2 or 2,155,33 while I press the scan button on the

MP Navigator EX.

I had tried to uninstall the driver and install the newest 16.0.5 version driver, but it runs the same error code.

(I am using Window 7) 

Would you please help advise what kind of problem it has and the solution for it?

Please help advise.

Jeff

[Ewan]

Hello jeffutago

I've similar problem.  Used scanner 3 weeks ago, now Ii connects to PC but I get Code 2,156,33 when I try to scan and it claims the scnner is off or usb disconnected.  If I try again I get Code 2,250,2 like you!

I've reported problem to Canon who got me to re-install TWAIN drivers but still no good so am now waiting for their product specialist team to get in touch.  I'll let you know if they come up with anything

[jeffutago]

Thanks, I search for solution on internet for few days, but it seems no people encounter this problem.
Yes, i got the problem exactly same as yours. Thanks for your kindness, hope we can have a good news.

[Ewan]

Hello jeffutago Well it's not good news! Canon escalated the fault and eventually got back to me. They repeated the usual questions about re-installing drivers etc and then said it looked like a hardware fault and I should send it back for repair. I contacted their recommended repair company whose engineer said it was probably a main board fault and the cost would mean it;s not worth it and I should just buy another! What is it about scanners? I had a very similar experience with a top of the range EPSON V750 Pro some years back. It failed in a similar way during warranty so I sent it back for repair then about two years later (after not much use) it fell over again for no apparent reason. If only someone at Canon would just provide some description of what these error codes mean I might be able to fix it myself. Ewan

[Falahah]

I have a problem with my printer . It is MP237 model.

I got my error code is 2,156,33 .

How can i fix this ?I need to use this printer asap.

Waiting for ur staff reply about this.

Thanks.

[lrlucas]

It is hard to believe that a supposed very serious company will not send us a proper answer about the problem described above. My CanonScan 900F MkII shows the same error code 2,250,2 as the previous complainers. It is very frustrating to acquire Canon products in the future.

[AaronKang]

Dear all Canon staff,
Hi.
When I used 9000f, Scan gear run out error code 2,250,2 or 2,155,33 while I press the scan button on the MP Navigator EX.

I had tried to uninstall the driver and install the M1.3 CD(QH75557) driver, but it runs the same error code.

(I am using Window 7)



Would you please help advise what kind of problem it has and the solution for it?

Please help advise me.
Thank You.
Best Regards.

Aaron Kang