Error 5100 trying to set up new TS9521c

[AnnieB]

I just purchased a Pixma TS9521Ca printer. I am following the online setup instructions and got as far as step 2: I removed all the orange tape and turned on the machine. I am supposed to get a screen that asks me to enter my language and then guides me through installing the ink cartridges. But my screen gives me an Error 5100 message. I have tried unplugging, turning off and on, etc. I have checked to make sure that I removed all the orange tape. The ink carriage moves back and forth, but it always stops in the right position, not in the center where I would be able to insert the ink cartridges. My printer and I are at an impasse. Any suggestions?

[Patrick · Accepted solution]

Hi AnnieB,

Please contact one of Canon's Technical Support Representatives via phone or chat to obtain your service options for your PIXMA TS9521c. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS9521c and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[AnnieB]

Thanks! I returned the printer and got a new one. The new one fired right up!