I am in Canada, use Windows 10. I have Canon TS3120 printer-scanner (Model TS3100 series). It was working just fine – suddenly stopped working. I have now uninstalled 3rd party antivirus assuming that could be the reason – went through router WPS connection, etc. Everything with the printer looks fine – even prints test page. But there seems to be no Network connection. ScanGear shows internal error: Code: 5,157 69. So,followed IJ Scan Utility - opened “Start Up” – went through Steps 1 & 2 – but doesn’t detect my printer - tried Alternate Method – no luck. My computer shows that Canon TS3100 series is “Network connected”, its Status “Offline”. Can anyone help me please to scan/print?
Since the communication issue does not appear to be related to 3rd party software, I would verify the following.
What is the IP address of the computer?
What is the IP address of the printer?
Can you ping this IP address from the computer?
Is the printer driver using this IP to communicate with the printer?
If not, the printer will show as "offline"
Bay Area - CA
~R5 C (18.104.22.168) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.