ERROR MESSAGE 5100N NEW PIXMA MG6320 WHITE

[grossbooks]

I just took my new Pixma MG6320 (white) out of the box, took

off all protective material, plugged it in, turned it on,

and it gives me error code 5100 over and over, although

there is no protective material still on the machine and no

foreign objects in it. As a result, I'm unable to set up the

machine. Is there a fix, or should I repack it and return

it? Thanks.

[Crista]

Hi grossbooks!

Thanks for posting in the Canon Forum! The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Thanks!

[grossbooks]

Thanks for the quick response. Thanks too for  the kind advice about the forum. I resolved my problem by removing some protective material that I'd missed!